The front office staff consists of those who check patients in and out, phone staff, medical records, and insurance/billing liaison. In today’s medical environment, this group has to be adaptable and constantly learning due to frequent changes and new requirements. We have a group of highly trained and experienced staff, with many of them having over 10 years with Cascadia Eye. In 2016, our front office staff chose to take their training up a level and study for the Ophthalmic Scribe certification, putting them on a level of knowledge equivalent to scribes who work with ophthalmologists in other practices.
Janet Knutson, OSC, CPSS
Janet Knutson first joined our practice in 1993. Two years later she left to stay with her children, but she came back in 2000 – and hasn’t left since. As one of our beloved long-term employees, she exemplifies dedication and a great love for her job. In 2016, she passed two tests to elevate her patient care further: the OSC (Ophthalmic Scribe) and the CPSS (Certified Patient Service Specialist), a nationally-recognized certification. She is the manager of the front office team and can be found at any of the patient eye care services positions, although she is most often in Mount Vernon. She loves listening to patients and making them comfortable, and finds her job very fulfilling! For fun she enjoys cooking, camping and motorcycling with the love of her life, with whom she lives in Sedro-Woolley. She also has two grown children, two grown stepchildren, and two dogs.
Leslie Hernandez, OSC
Leslie Hernandez has been working as a receptionist since she was 17, starting as a volunteer at a medical clinic. She’s loved helping patients ever since! She joined us in early 2013, and considers Cascadia Eye part of her family now. In 2016 she passed the OSC (ophthalmic scribe) certification test. She checks in patients for the Mt. Vernon clinic and also provides Spanish interpretation, and her favorite part of the job is making someone’s day happier while interacting with patients one-on-one. Leslie grew up alternating her home between Mt. Vernon and Texas, and loves them both. She is married with a young daughter, and spends her spare time taking her daughter to ballet class and cheer practice, and making tutus and hair-bows for fun. They also have a little Japanese Chin dog named Chanel.
Marlene Hettinger, OSC
Marlene Hettinger has been a receptionist at Cascadia Eye since 2004. She is known to many as “The Queen” of the Sedro-Woolley Clinic. Luckily, her reign is benevolent! Marlene excels at making friends wherever she goes, including all the patients she helps every day. She is the primary patient services coordinator at Sedro Woolley, and wears many hats there, making sure things run smoothly for both patients and staff. In 2016 she passed her exam to be a certified ophthalmic scribe (OSC). Marlene has three adult children and lives in Sedro-Woolley.
Amanda Burton, OSC
Amanda Burton began in our call center in November 2012. A native Montanan, she has also lived in Minnesota, Indiana, Tennessee, Georgia, Alaska, South Dakota, Alabama, Iowa, Florida, and Oregon. She is happy to call the beautiful Pacific Northwest her new home – and plans to stay a while! In 2016 she successfully passed the test to become a certified ophthalmic scribe (OSC), ensuring that her ophthalmic knowledge is on a level with the scribes who work with our eye doctors. She enjoys working in a place where both the doctors and staff balance professionalism with great senses of humor, and especially loves being able to help patients with the simple things. She loves hiking, exploring and swimming with her family, and taking pictures of beautiful things…especially her kids!
Melissa Todhunter, OSC
Melissa Todhunter first joined us as an office assistant when she was 16 years old. Since then, she has been a part of our front office staff on multiple separate occasions – even when life took her away to other parts of the world, she always came back to us! Melissa has experience in all aspects of the front office, and currently divides her time between the call center, working with optical inventory, and insurance verification to help things run smoothly. In 2016 she successfully passed the test to be a certified ophthalmic scribe (OSC), giving her the level of eye knowledge on par with the scribes who work with ophthalmologists. In her free time she loves reading, the outdoors, and her little tyke at home.
Dawn White, OSC
Dawn White joined our front office staff in March 2014. She has a degree in Medical Billing and Coding, receiving it in 2009. She loves working with patients, especially when she can solve a challenging problem for them, and also considers herself lucky to have amazing coworkers. She passed the test to become certified as an ophthalmic scribe (OSC) in 2016. She was raised in the Valley and spent a great deal of her childhood in Lynden. Dawn currently lives in Mount Vernon with Fred, her wonderful other half, and three children. She enjoys the outdoors and spending time with her huge family.
If you would like more information on how Cascadia Eye can help you meet your needs, please contact us today.