The front office staff consists of those who check patients in and out, phone staff, medical records, and insurance/billing liaison. In today’s medical environment, this group has to be adaptable and constantly learning due to frequent changes and new requirements. We have a group of highly trained and experienced staff, with many of them having over 10 years with Cascadia Eye. In 2016, our front office staff chose to take their training up a level and study for the Ophthalmic Scribe certification, putting them on a level of knowledge equivalent to scribes who work with ophthalmologists in other practices.
Janet Knutson, OSC, CPSS
Janet Knutson first joined our practice in 1993. Two years later she left to stay with her children, but she came back in 2000 – and hasn’t left since. As one of our beloved long-term employees, she exemplifies dedication and a great love for her job. In 2016, she passed two tests to elevate her patient care further: the OSC (Ophthalmic Scribe) and the CPSS (Certified Patient Service Specialist), a nationally-recognized certification. She is the manager of the front office team and can be found at any of the patient eye care services positions, although she is most often in Mount Vernon. She loves listening to patients and making them comfortable, and finds her job very fulfilling! For fun she enjoys cooking, camping and motorcycling with the love of her life, with whom she lives in Sedro-Woolley. She also has two grown children, two grown stepchildren, and two dogs.
Leslie Hernandez, OSC
Leslie Hernandez has been working as a receptionist since she was 17, starting as a volunteer at a medical clinic. She’s loved helping patients ever since! She joined us in early 2013, and considers Cascadia Eye part of her family now. In 2016 she passed the OSC (ophthalmic scribe) certification test. She checks in patients for the Mt. Vernon clinic and also provides Spanish interpretation, and her favorite part of the job is making someone’s day happier while interacting with patients one-on-one. Leslie grew up alternating her home between Mt. Vernon and Texas, and loves them both. She is married with a young daughter, and spends her spare time taking her daughter to ballet class and cheer practice, and making tutus and hair-bows for fun. They also have a little Japanese Chin dog named Chanel.
Marlene Hettinger, OSC
Marlene Hettinger has been a receptionist at Cascadia Eye since 2004. She is known to many as “The Queen” of the Sedro-Woolley Clinic. Luckily, her reign is benevolent! Marlene excels at making friends wherever she goes, including all the patients she helps every day. She is the primary patient services coordinator at Sedro Woolley, and wears many hats there, making sure things run smoothly for both patients and staff. In 2016 she passed her exam to be a certified ophthalmic scribe (OSC). Marlene has three adult children and lives in Sedro-Woolley.
Dawn White, OSC
Dawn White joined our front office staff in March 2014. She has a degree in Medical Billing and Coding, receiving it in 2009. She loves working with patients, especially when she can solve a challenging problem for them, and also considers herself lucky to have amazing coworkers. She passed the test to become certified as an ophthalmic scribe (OSC) in 2016. She was raised in the Valley and spent a great deal of her childhood in Lynden. Dawn currently lives in Mount Vernon with Fred, her wonderful other half, and three children. She enjoys the outdoors and spending time with her huge family.
Darleen Stowell joined Cascadia Eye in June 2017 as the Location Coordinator of our Coupeville office. She has enjoyed working in the Coupeville office (formerly Whidbey Eye Center) for the past six years, and is excited to continue as a part of the Cascadia Eye family. Her favorite part of her job is getting to know all the patients and helping them with any concerns or questions, whether on the phone or in person. Before making her home on Whidbey Island, Darleen worked for over 24 years as a medical assistant in Reno, Nevada. Darleen and her husband, Joe, are enjoying island life, while their three adult children have embraced their parents’ love of travel in Idaho and Alabama. Darleen enjoys exploring the Pacific Northwest either by hiking, camping, or on the road (in her little blue car lovingly referred to as ‘The Frisbee’). She is also looking forward to starting her newest hobby as a silversmith and jewelry maker!
Kristen Boggs joined us July of 2017 as the Location Coordinator in the Stanwood office, which means she assists patients over the phone and helps to keep our Stanwood office running smoothly. She comes to us well-qualified with a certification in Medical Administrative Assistance. She loves working with the patients and interacting with them. Customer Service is her favorite thing – there is nothing more satisfying than knowing that she has helped someone! She and her husband celebrated 16 years of marriage in July. They moved to the Stanwood/Camano Island area from Edmonds in April 2017. They have two young adult daughters who live in Edmonds, and a teenage son who goes to school in Stanwood. The whole family loves to go camping, and Kristen loves to invite friends and family over for BBQ’s.
Alexandrea (Alex) York became our patient services coordinator for the Stanwood location in July 2017. She checks patients in and out of their appointments and gives them whatever assistance they need. Previously, Alex worked for seven years in customer service for an optical lab, and still loves both the customer service aspect — talking to patients and helping them — and everything to do with optical work. Originally from Poulsbo, WA, she now lives in Arlington with her husband and 5-year-old daughter. She loves spending time outside of work fishing and being on the water with her husband. Any excuse to be outside with her family! She also enjoys gardening and crocheting.
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