October and November have been months full of congratulations — to members of our staff who have gone above and beyond, celebrated milestones, and worked hard to pass difficult exams and gain certifications!
Front Office Achievements
First, our front office manager, Janet Knutson, took it upon herself to pass the testing requirements to be a Certified Patient Service Specialist (CPSS). This certification, specifically for ophthalmology staff, is the new standard of excellence in patient care on a national scale.
And Janet is the FIRST of our employees to take and pass this test! Well done, Janet — we’re proud to have you in the family.
On top of that, our entire group of Patient Services Coordinators decided to get OSC certifications to better serve patients. Here’s what Janet had to say:
“In order to better serve our patients (since the front office is the front lines), we felt it is important to know the terminology and eye anatomy, as well as to be knowledgeable in scheduling, medications, and how and what are the vital findings and procedures done by the doctors and techs when they are in with a patient. So it has been decided that all front office staff should become ophthalmic scribe certified (OSC).”
So congrats to Janet, Melissa T, Mandy, and Hannah for passing their OSC tests so far – with more to come.
UPDATE as of 11/18: PLUS Melissa M, Dawn, Leslie, and Marlene!
If you’ve read my blog post about it, you know that our ophthalmic technicians are strongly encouraged to work and study their way to COA (certified ophthalmic assistant) after at least a year of technician experience with us. We love to celebrate our techs’ achievements when they do! In October, Maria Braymer successfully passed her test for her COA. It’s not easy – well done, Maria!
And finally, especially big congratulations to Jackie, one of our new technicians! We love to hear from our patients what we’re doing right – and what we need to work on, too – but this review on Yelp really reminded us of how we want to go above and beyond in our work at Cascadia Eye.
Contact Cascadia Eye
If you would like to learn more, or if you would like to schedule an appointment at Cascadia Eye, please contact us today. We are happy to answer any questions you might have!
In addition, join us on Facebook, Twitter, or Google+ to ask your questions about eyes, exams, and our practice. We’d love to hear from you — and there might be a blog to address your questions in the future.
Who am I? Alex Brandt, Cascadia Eye’s official blogger. You can read more about me here!