The front office staff consists of those who check patients in and out, phone staff, and medical records management. In today’s medical environment, this group has to be adaptable and constantly learning due to frequent changes and new requirements. We have a group of highly trained and experienced staff, with many of them having over 10 years with Cascadia Eye. In 2016, our front office staff chose to take their training up a level and study for the Ophthalmic Scribe certification, putting them on a level of knowledge equivalent to scribes who work with ophthalmologists in other practices.
Kristen Boggs, CMAA, OSC
Kristen Boggs is the supervisor of the patient services team. She joined us July of 2017, coming to us well-qualified with a certification in Medical Administrative Assistance, and she received her ophthalmic scribe certification in October 2017. Prior to becoming the team supervisor, she has worked both as a front desk patient services coordinator and also as a location coordinator–assisting patients over the phone, making orders, and keeping the front office running smoothly behind the scenes. Kristen loves working with the patients and interacting with them. Customer Service is her favorite thing–there is nothing more satisfying than knowing that she has helped someone! She and her husband celebrated 16 years of marriage in July. They moved to the Stanwood/Camano Island area from Edmonds in April 2017. They have two adult daughters who live in Edmonds, and a teenage son who goes to school in Stanwood. The whole family loves to go camping, and Kristen loves to invite friends and family over for BBQ’s.
Marlene Hettinger, OSC
Marlene Hettinger has been a receptionist at Cascadia Eye since 2004. She is known to many as “The Queen” of the Sedro-Woolley Clinic. Luckily, her reign is benevolent! Marlene excels at making friends wherever she goes, including all the patients she helps every day. She is the primary patient services coordinator at Sedro Woolley, and wears many hats there, making sure things run smoothly for both patients and staff. In 2016 she passed her exam to be a certified ophthalmic scribe (OSC). Marlene has three adult children and lives in Sedro-Woolley.
Leslie Hernandez, OSC
Leslie Hernandez has been working as a receptionist since she was 17, starting as a volunteer at a medical clinic. She’s loved helping patients ever since! She first joined Cascadia Eye in early 2013, then left in 2017 to try a new adventure. But she came back again in 2018 because she really thinks of Cascadia Eye as part of her family! She checks in patients for the Mt. Vernon clinic and also provides Spanish interpretation, and her favorite part of the job is making someone’s day happier while interacting with patients one-on-one. Leslie grew up alternating her home between Mt. Vernon and Texas, and loves them both. She is married with two children, and also has a little Japanese Chin dog named Chanel.
Alexandrea York, OSC
Alexandrea (Alex) York became our patient services coordinator for the Stanwood location in July 2017 and received her OSC certification in October 2017. She checks patients in and out of their appointments and gives them whatever assistance they need. Previously, Alex worked for seven years in customer service for an optical lab, and still loves both the customer service aspect — talking to patients and helping them — and everything to do with optical work. Originally from Poulsbo, WA, she now lives in Arlington with her husband and 5-year-old daughter. She loves spending time outside of work fishing and being on the water with her husband. Any excuse to be outside with her family! She also enjoys gardening and crocheting.
Lindsey Miller, OSC
Joining us in the summer of 2017, Lindsey Miller is our patient services coordinator for the Anacortes office, where she checks patients in and helps them with whatever they need. She passed her OSC certification in November 2017. Her favorite part of the job is being able to build stronger relationships with members of her Anacortes community. Originally from Delaware, Lindsey has been living in Anacortes for over 17 years with her husband and two beautiful children, Gabe and Ali. She loves Anacortes because her favorite place to be is on the water with her family, from swimming to beach BBQs to crabbing. The whole family also enjoys being active — Lindsey and her husband play softball and their children play soccer and baseball, and swim and dance. Lindsey also loves boxing, doing yoga with her daughter, running with her son, and teaching both to lead a healthy lifestyle. Fun fact: Lindsey is certified in Group Class Aerobics, Zumba, and Aqua Zumba!
Kelly Thornton joined Cascadia Eye in January 2018 as a Location Coordinator, and currently handles all incoming faxes. She comes to us with a background in the medical field, having previously been a Certified Nursing Assistant since 2008, at both an assisted-living facility and the orthopedic/neurosurgery floor of a medical center. She is also a certified medication technician. She has an AA degree from Skagit Valley College, and is pursuing a BA in Human Development, specializing in Geriatrics. Kelly moved to Mount Vernon from Florida to be closer to her husband’s family. She and her husband have an energetic yellow lab and love to hike with the dog on Little Mountain or by the Skagit River. She loves crocheting and arm-knitting huge fuzzy blankets. She and her husband also enjoy crafting wood furniture.
Savannah Hoyle started in July 2018 and is one of our Mount Vernon patient services coordinators, where she assists patients with checking out from there appointments and more. Her favorite part of patient care in Cascadia Eye is being able to interact with patients and make them comfortable in our clinic. She has previous experience as a Certified Nursing assistant for various kinds of geriatric care, as well as Mental health in-home care. This also led her to become a Medication Tech with special focus on Dementia and Diabetes. She is also certified in specialty Dementia care, as well as Mental Health, Developmental Disabilities and Acute Care Skills. Her other skills and certifications include: a patient registration certificate, an IP contract with Washington State to provide private care, and she is also working on her OSC certification. She loves her friends and family. She also loves Rottweilers, music, and poetry. Bonus fun fact: she also has training in the culinary arts!
Kailee Markstahler has been a patient services coordinator for our Whidbey clinic since October 2018. She moved here from Memphis, TN, where she previously had four years of experience at the front desk of an eye clinic as well. Several members of her family are in the optometry business, which made her want to work in the field from the beginning. She loves interacting with patients and getting to know them–she’s very good at remembering patients’ names and making them smile when they walk in! Kailee moved to Oak Harbor with her significant other, who is in the Navy, and married him in June 2019. They have a cat and two dogs. Kailee loves her pets and also being around the new friends she’s made on Whidbey Island. She and her husband also have a woodworking business!
Julia Adams joined the patient services team April 2019, performing both as a patient services coordinator and a location coordinator for our Bellingham office, which means she not only interacts with patients in person at the front desk, but also answers phones and helps with all the background tasks that ensure patients get the care they need. She previously worked at an after-hours medical answering service, but really missed being able to have face-to-face interactions with patients–so she absolutely loves that part of her position here at Cascadia Eye. Julia grew up in Vancouver, WA, but when she moved to Bellingham for school she ended up falling in love with the city and decided to stay (fun fact: she has a BS in psychology from WWU). For hobbies, she likes reading and scrapbooking. She’s also interested in theatre and music–especially Broadway–having been heavily involved in high school. She also really loves dogs!
Randi (pronounced “Rundee”) Brigham joined us as the Location Coordinator in our Stanwood office in April 2019. She is a certified nurse assistant, a massage therapist, and a former yoga instructor. Her favorite part of patient service is interacting with elderly patients, because they can have some amazing stories. Randi lives in Conway with her husband and six kids between them (with five grandkids so far). Fun fact: Randi’s family is Norwegian, and that was her first language! She still has family living among the fjords of northern Norway, also known as the land of the Midnight Sun. In her free time she loves plants, hiking, and practicing yoga. She also loves to draw and cook, and her goal is to learn how to be a better human every day.
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I’m so please with the services it was a great experience on my second visit with this new provider he was really detailed.
April 17, 2018